The complete Voice of the Customer/Employee Toolkit
ServiceTick provides everything you need to create, deliver and analyse your customer/employee experience programme: Multichannel surveys; a dashboard that can be customised to match agent, team leader or insight manager needs; online reports that are updated in real-time and take you straight to the heart of the issue; categorisation and analysis of free-form feedback; online forms that allow you to capture actions arising from feedback; gamification to engage employees.