News

In the last four decades we have witnessed the greatest change that we have ever seen in the management of brands. Forty years ago there was just one commercial TV channel in the UK, the internet wasn't even a gleam in the eye of Tim Berners-Lee, there were twice as many bank branches, three times a...

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If you've been through an airport recently you may have seen a stand with an array of coloured buttons ranging from red to green and a question, asking you to rate your experience. We believe that this kind of instant sentiment survey has a role to play at the right time and in the right place....

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Davies Group today announces the acquisition of ServiceTick Limited, the customer experience and analytics business which provides solutions for insurance businesses and to other highly regulated markets. Based in Norwich, ServiceTick provides digital customer experience insight and intelligence to...

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We are delighted to announce the launch of new, flexible APIs that create even more opportunities for gathering feedback efficiently and generating insight from customer feedback.

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The fourth in our series of blogs about making more of your customer feedback explains how you can use ServiceTick data to create dynamic and impactful insight reports. Using the ServiceTick/Zapier hub to integrate with Webmerge offers a simple way of generating automatic Powerpoint presentations th...

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