News

I’ve always been struck by the interest people show in case studies, contextual research or learnings from outside the industries in which they work. It’s a sign that we all sometimes get bogged down in day-to-day tasks and that we need to look beyond the narrow boundaries defined by our current rol...

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About this time each year Jeff Bezos writes a letter to Amazon's customers, employees and shareholders. Part 'thank you' letter, part encouragement to shareholders (not that they need much with the share price up by nearly 50% in the past twelve months) it's mainly a new chapter to the Jeff Bezos gu...

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Ten years ago Tony Blair was preparing to hand over the reins of Prime Minister to Gordon Brown, the rebuilt Wembley stadium had just opened its doors to the public and Twitter celebrated its first birthday. Meanwhile plans were being hatched to launch a new company that was going to change the way...

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'Listen, Understand, Act' encapsulates ServiceTick’s approach to making the most of customer feedback. Opening up to the voice of the customer or employee means making the listening process as frictionless as possible, regardless of which channel your customer chooses. ServiceTick already gathers fe...

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Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the world. Although never in quite the same order the same brands pop up in the top ten of all three lists - Apple, Google, Coca Cola, Amazon, Disney. They are brands that have lived by the four principles of br...

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