“'Twas the night before Christmas and all through the house not a creature was stirring, not even a mouse. The stockings were hung by the chimney with care In hopes that St Nicholas soon would be there.”
An idyllic view of Christmas and one that, were it left entirely to Mr Claus, would be a univ...
One of ServiceTick’s longest-standing clients, Endsleigh Insurance, has won Gold for ‘Best Deployment of Customer Insight’ at the European Contact Centre and Customer Service Awards (the longest established awards in Europe recognising organisations that are leading the way in delivering exceptional...
ServiceTick, the feedback company that helps some of the UK's largest companies keep a finger on the pulse of what their customers feel, has recruited Paul O’Brien to the new role of Technology and Innovation Director.
Paul has been working in software, mobile and the high technology industry for...
Bake-off frenzy has gripped the nation. Viewing figures tell us that 13.5 million people watched the first episode of the series. Op-ed pieces are written about the programme in journals as varied as the New Statesman and GQ. And the news that the BBC has lost the contract for next year’s series to...
At ServiceTick we are all huge sports fans. So, in desperate pursuit of a topical hook on which to hang a relevant message, we wondered what, as CX professionals, we can learn from the Olympic carnival.