News

Employee engagement is a crucial ingredient of great customer service and business success. In our last blog we considered three of the six actions highlighted by the Institute of Customer Service as essential to effective employee engagement: bringing vision and values to life in a way that can be...

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Employee engagement is an essential ingredient of great customer service and business success. However, 'engagement' does not mean a trendy office with a ping-pong table, a meditation pod and free fruit on the reception desk. These may be symptoms of a company that engages its employees but they are...

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Over the course of the next couple of weeks, we’ll be posting a series of blogs that look at the crucial role that employees play in delivering great customer experience.

Until recently corporate strategy was based on the principle that, of the three primary stakeholders in a business, the shareho...

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Until recently corporate strategy was dominated by the belief that shareholders should take precedence over customers, and employees (if they were considered at all) came last in the pecking order. There were some notable dissenters to this rule, not least Herb Kelleher the former CEO of SouthWest A...

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Towergate Insurance has announced a new partnership with ServiceTick, the leading customer feedback platform for the UK insurance industry. The platform has already launched with Towergate, and sister brands, Insure4CarHire and Simple Landlords will follow over the next few months. ServiceTick alrea...

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