This is the sixth in our series of blog posts about making more of your customer feedback. Last time we looked at how our webhook capability means you can now receive actionable customer feedback directly to your mobile phone via SMS. This week we describe how, by integrating with MonkeyLearn, you...
In this first show of the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege introduce ServiceTick, talk about the product offering as a whole and our IVR product specifically, where ServiceTick is hosted and how one of this year's hottest gifts, the Amazon Alexa, might impact the world of...
The fifth in our series of blog posts about making more of your customer feedback explains how you can use ServiceTick & Zapier to receive an instant SMS notification when a customer receives a particularly poor experience. We can determine this by tracking when a customer scores poorly on scale que...
In the last four decades we have witnessed the greatest change that we have ever seen in the management of brands. Forty years ago there was just one commercial TV channel in the UK, the internet wasn't even a gleam in the eye of Tim Berners-Lee, there were twice as many bank branches, three times a...
If you've been through an airport recently you may have seen a stand with an array of coloured buttons ranging from red to green and a question, asking you to rate your experience. We believe that this kind of instant sentiment survey has a role to play at the right time and in the right place. So w...