We are often asked what response rates should be expected when surveying customers through different channels and touchpoints. The infographic below outlines the average response rates our clients have received via Phone, SMS, Email and Web surveys. These response rates are what we expect as a norm...
In this fourth show in the new ServiceTalk series, Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege discuss Paulo's recent trip to San Francisco and a major new update from ServiceTick, 'Bedrock'. You can keep track of the latest from our podcasts by following us on...
Sometimes we encounter something in our work life that doesn't quite fit with our expectations but which is both motivating and inspiring. Such is the case with ServiceTick's involvement with the Secret Pillow Project.
At our recent client forum we invited Fritha Vincent to talk about her compan...
In this second show in the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege are joined by ServiceTick Insight Director Thomas Cowper-Johnson, covering Facebook's use of surveys to determine the trustworthiness of news sources, the rise of AI in customer feedback and a number of other VoC...
This is the sixth in our series of blog posts about making more of your customer feedback. Last time we looked at how our webhook capability means you can now receive actionable customer feedback directly to your mobile phone via SMS. This week we describe how, by integrating with MonkeyLearn, you...