White papers & Case studies

White papers

Case studies

  • LLOYDS BANKING GROUP - An innovative approach to using customer insight to support and develop contact centre agents.
  • AGEAS - Supporting culture change in one of the UK's top insurance companies.
  • KENT RELIANCE - How Kent Reliance used ServiceTick’s 'listening framework' to transform the company.
  • SHAWBROOK BANK - How Shawbrook Bank used ServiceTick’s Voice of the Customer (VoC) programme to validate and improve upon the already great experience they provided for customers.
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