If you work in or run a contact centre (of any size) then we almost certainly have a solution that will work well for you. Our Enterprise plans are designed specifically to help capture the Voice of the Customer and put the results into the hands of the people who will benefit from it most.
We work with a good number of very large organisations (we run the largest VoC programme in Europe) to help them measure the customer service provided by their agents. We help them recover customers who’ve had a bad experience, and we help them improve both the processes they use and the level of competence of their staff. And we do all of this at very competitive prices that help justify the return on investment we know is at the heart of all business spend.
Many of our clients use the data we help them uncover to incentivise their front line staff and we have tools that will help you cap the number of survey requests once you have enough data to determine their monthly score. We can also manage the hierarchy structure within your team so that team managers can see data for their team, regional directors can see the areas they’re responsible for and wider insight professionals can see the bigger picture. We’ve been doing this for over a decade with clients of all shapes and sizes, and we’re confident we have the right solution for you.