We work with clients of all sizes, from tiny one-person start-ups through to the largest VoC programme in Europe (encompassing thousands of contact centre agents). We know that one size doesn't quite fit all, and that some of our clients want us to offer a service that means they don't need to make changes to surveys, agent hierarchies or data structures themselves.
As easy as it is to create and edit surveys (particularly for our online variants), we know that a managed service where we take care of all of your needs is hugely important. If you're a larger company that would be interested in finding out more about this service, please don't hesitate to contact us to find out more. With over 10 years of experience of providing this level of service, and with very high levels of customer satisfaction (of course we measure this for ourselves!), we pride ourselves on making life easy for our clients.
We can also offer other supporting services (like manually coding the free format verbatim responses that customers leave) at very competitive rates, helping to lift the load from your staff. If you'd like to talk to one of our existing clients about how they find this service, we can arrange this for you.