Voice of the Customer (VoC) is the process of gathering feedback from customers on their experience of a particular product or service and then acting on that feedback.
ServiceTick works with companies such as RAC, esure and Lloyds Banking Group to improve every interaction they have with their customers and thereby deepen the relationship with the brand.
We gather feedback via IVR, email, SMS, web, webchat, and in-app surveys. Your customers can provide feedback through whichever channel they choose to contact you. All our online surveys are optimised for mobile.
We recognise that our clients have different structures and different objectives so each solution is focused on your objectives and your business strategy.